One of my pet peeves is when the flight attendant is doing her safety spiel….no one listens. They keep talking, reading or whatever, but they are not listening.
Do I think most of us need to hear the speech again? No. I just think it's incredibly rude. (props to Mom and Dad for the manners lesson).
So…I always make a show of putting away whatever I am reading and pay rapt attention. I always hope I am setting an example and others around me will follow suit.
Well, the guy I was sitting next to on this flight did not. He calmly kept reading his magazine, completely ignoring the flight attendant.
Oh, did I mention he was a United employee in full uniform?
If your employees don't get it and don't care about setting a good example, your customers never will. What rule/expectation do you need to reinforce with your employees next week?