Social media = letting others in

88012995 Over the past few months, I have been delivering quite a few presentations on social media to groups (conferences, conventions etc.) of business leaders.

One aspect of embarking into the waters of social media that seems to give most of them some sort of tick is the idea that you have to relinquish some control. 

You can't take advantage of the connectivity, reach and viral nature of he beast without also being willing to connect, reach many people and let others share.  It's like wanting to enjoy the sensation of flying over the water in a boat at high speed but without the engine noise. It' the "other people" part of social media that provides its power.

Here's what I think of as social media's price of admission:

You have to be willing to spotlight and amplify other people's voices:

Many business owners seem to want to mute their employees and customers.  That doesn't work in social media.  Not only do you need to "let them" talk but you need to invite it.  You have to allow comments.  You are the topic of conversation somewhere.  This is just about allowing it to happen (and encouraging it) in your digital home.

You have to be willing to be imperfect:

You need to be willing to be imperfect (like Dominos).  You need to be transparent and that takes some courage.   But let's be honest here.  Everyone already knows you're not perfect.  And…will actually respect and love you all the more for just admitting it.  It's not how or whether you screw up.  It's what you do next that matters.

You have to be willing to let others change your direction:

Viral means letting go.  It means tossing an idea or program out into the social media space and inviting other people to pick up the ball and run with it.  Sometimes, they go where you think they'll go…and sometimes they'll surprise you. 

I'm pretty sure the FourSquare folks (a location based social network) hadn't anticipated that Marcus Brown would create the International Day of the Toilet — and encourage his worldwide network of friends to all create "water closet" venues on Foursquare.  The interesting thing is — will FourSquare shudder at the news or help promote the idea?

There are plenty of other things you need to do to create a successful social media presence.  But…if you can't swallow these three, don't even get started.  Social media is nothing if it's not about inviting other people into the party.

Which of these three is toughest for you?

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5 comments on “Social media = letting others in

  1. Rachel says:

    Nice post! Great points.

  2. Akash Sharma says:

    Fantastic, These points simply highlight that its not about us but about people surrounding us and a very important part of this psychology is to buck them up for anything that’s good no matter they are your seniors or juniors.
    As far as viral nature of stuff is concerned, If we have given our best shot to create something, people will talk about it but a lot depends on the luck and timing as well.

  3. Akash,

    Good point — ego and job title shouldn’t be barriers in making social media work for your organization.

    Often times, if people would just get out of their own way — it would work just fine.


  4. Tracy says:

    I think the toughest thing is letting go, losing control… Knowing you are not the only voice out there talking about your company but that others are doing pretty much the same thing… and that you cannot control the entire process.

    But in the end, this is far better as it brings introspection, self-analysis and desire to do even better.

  5. Tracy,

    We can’t learn if we don’t listen. One of the biggest benefits of social media is that it brings all that customer griping, complaining and gossiping out into the open.

    We can’t learn from them, respond to them or change if we don’t hear the conversation!


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