Rules of the Hunt – do you know what they are?

September 3, 2012

There’s a new book called Rules of the Hunt* that is unlike many of the business books on the shelf today.  No witty parables, no acronyms for an overarching belief, in fact it’s absolutely void of anything trendy or theoretical. Instead, this book is just down to earth and friendly advice like you might expect from a trusted mentor.

Did you ever have that one teacher, uncle or boss who you could just sit and listen to for hours?  That’s how I felt about this book — like I was learning from someone I could trust.

The author, Michael Dalton Johnson, shares a lifetime of learning and earning. Along with his practical business insights and observations, Johnson shares some powerful leadership rules that I suspect you’ll use more than once.

I had the chance to ask the author the same questions I enjoy asking all the authors and here’s what he had to say:

If you had to describe the content of your book in a single sentence (no run ons) what would it be?

An old dog’s advice to improve one’s business game.

What one book that you’ve read do you wish you could claim as your own?

There really are none.

In your opinion, what is the one trait that all uber successful business people possess?

I think they all share a real love of the game. There is an abiding excitement and sense of adventure that comes with business success. I doubt you would ever hear one say, “I hate what I do.”

What’s the biggest business mistake you’ve ever made and what did you learn from it?

By far the biggest mistake I’ve made was selling a business prematurely. Back in the nineties, about a year before the Internet boom, I was a partner in a small technical publishing and marketing firm. The champagne corks were popping when we sold it for several million dollars.

About a year later, when the Internet gold rush was in full swing, a like sized competitor sold their business to a fortune 1000 company for 70 million.

The lesson, of course, is to not sell a soon to be appreciating asset. We could have probably seen the Internet investment frenzy coming had we bothered to get quality research on business and investment trends. We never even thought of it.

Why did you have to write this book? What truth or insight was missing from the human consciousness — that you’ve now answered?

My motive was not as lofty as adding to the human consciousness. I have witnessed, and continue to witness, business people making easily avoidable errors. I see many that are doing just so-so and others missing big opportunities, losing money and destroying their health. I wrote this book to give them small advantages to play a better and more rewarding business game.

After someone is done reading your book — what do you hope they do as a result?

I would hope they reflect for a moment on the author’s soaring genius and then start enthusiastically recommending the book to friends, family and strangers at Starbuck’s.

Seriously, I hope the reader will simply remember and use these rules.

 

Note: If you purchase the book on Amazon (see the * affiliate link above or click here) and then go to the Rules of the Hunt website (click here) you can get a bunch of extras from other authors like Zig Ziglar, Jeffrey Gitomer,  and Bob Bly.

 

 

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Have you built a marketing megaphone?

August 1, 2012

I spent a few days in Vegas recently and the 24/7 chaos was overwhelming. It’s pure overload for all your senses – tons of people everywhere, driving billboards, TVs in the restrooms, a wide array of smells, and a cacophony of sounds at full volume.

It’s a little like how we’re assaulted by marketing messages every day. Over 5,000 messages a day – aimed at all of our senses, pretty much 24/7.

As consumers — it feels like an attack we have to guard against.  As marketers — it’s like a mountain we have to scale.

But somehow our message needs to fight its way to the top and actually be heard. How do we make that happen?

We need a marketing megaphone. (Download 8.5 x 11 version by clicking here) Something that amplifies our message so it gets right where it needs to be.

But that megaphone has to be built in the right order and contain the right elements.  Otherwise, it’s just more noise.

Here’s how to construct a marketing megaphone that actually works.

It starts with you: To break through the clutter – you need to be crystal clear about your core messaging. You need to completely understand how you’re different from your competitors, why you matter to your customers and how you can improve their world.

Imagine your voice in the din of over 5,000 messages. You’re whispering and counting on the next layers in the marketing megaphone to magnify your message. So it sure better be the exact right words/sentiment.

Once you know yourself, you need a plan: Marketing doesn’t happen by accident. You need a clear-cut vision for how you’re going to get out the word. Over 90% of businesses operate without a marketing plan and yet they wonder why they have to work so hard for new sales.

A marketing plan eliminates stutter (you hurry up to market when you’re slow and then stop when you get busy, losing all momentum along the way) or inconsistent marketing.

Your inside advantage: One of the most costly mistakes made by companies is that they forget how vital their employees are to their marketing efforts. A team that’s left in the dark can’t possibly help amp up your message. In most cases, they have the contact with your customers and prospects. So why wouldn’t you want them to be completely plugged into your core messaging and your marketing plan for spreading the word?

Be worth bragging about: Another way to turn up the volume in your marketing megaphone is to give your current customers something to talk about. If you delight them or are the kind of organization they’re proud to be associated with – they’ll shout it to the world via their social networks, their in person networks and through referrals.

All too often, we forget to romance them once we actually get the sale. But, by making them feel wanted and special – you not only create recurring revenue at a lower cost of acquisition but you create a legion of cheerleaders, all out there, putting some oomph into that megaphone.

The exact right prospects: One of the key benefits of truly understanding your brand is that you learn who your perfect customers are. You will identify who really needs what you offer and who would be elated to buy it from you. When you have a profile of exactly who that is – you can aim your marketing megaphone right at their ear and not worry about the rest of the world.

Getting heard isn’t easy but with the help of a properly built megaphone, your message can rise above the din and get to the right audience every time.

Want a full-sized jpg for your own? Click here to download one.

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The Google Yourself Challenge

July 30, 2012

Forget egosurfing for a second and ask yourself, how much can people learn about you by simply Googling you?

The idea behind the Google Yourself Challenge is this: friends, relatives, recruiters, hiring managers, and even strangers may be searching for you on the web.  Why not Google yourself first and control what people can learn about you online?

Here are some statistics on who is looking for your data:

  • 81% of millennials Google or Facebook their date before going out
  • 79% of recuiters and hiring managers screen applicants by information available online
  • 86% of hiring managers have rejected someone based on information available online
  • 7 in 10 internet users search online for information about others

Check out some of these stats in this infographic…and then go Google yourself.  (And your employees, employer, parents and kids!) You might be surprised at how much Google (and everyone else) knows about you!

The Google Yourself Challenge
From: BackgroundCheck.org

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Is your company ready for social media criticism?

July 18, 2012

A vast majority of CEOs agree that a company’s corporate reputation is more important today than it was five years ago. New technology and social networks are reshaping the landscape of how society convenes and campaigns on critical issues.

So you would expect those CEOs would be mindful of the importance of being ready for an unexpected problem online.  But a recent study shows that 72% of companies that have been subject to social media criticism however strong (ranging from a single complaint to a full-scale campaign) rated their preparedness as average or below, with 20% being completely unprepared, according to a July 2012 report by Ethical Corporation and Useful Social Media. Just 15% of companies reported that they were fully engaged with the problem.

This finding follows from research showing that social media users believe that companies are out of step in their use of the social tools. In fact, according to a Allstate/National Journal report from June, 64% of these users want to see an increase in companies using social media to respond to questions and complaints. 73% believe that companies use it chiefly for advertising.

What should those CEOs being doing to ready their companies?

Bottom line — prepare, adapt, respond and take ownership.  Don’t be like the 72% who talk a good game but aren’t ready to respond in the heat of the moment.

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What can you learn from a small town?

April 30, 2012

Turns out, quite a bit.

The whole concept of having a marketplace is blurry today.  It used to be — you sold stuff to your neighbors because they were the only ones close enough to buy from you.

But today the world is one “global small town” where all your customers can talk directly to each other and every one of them can buy from you or from the guy on the other side of the planet.

In their book Small Town Rules (click to buy it on Amazon*) authors Becky McCray and Barry Moltz take a look at what works in a small town and help us understand how those same rules apply to us, whether we are a big fish in a little pond or a tiny fish in a huge pond.

The truth is — size, scale, and resources are no guarantee of success anymore.  Who would have thought Tom’s could have created enough buzz and passion that they become the worldwide sensation that they are today?

Today more than ever before it’s about how you build relationships, trust and compelling word of mouth.  And no one knows how to do that better than a local shopkeep.

Barry and Becky tell great stories, offer up plenty of examples but best of all — give us seven rules to learn and follow, no matter how big or how local your business is.

1. Plan for zero. Planning for zero income requires building new sources of revenue and all kinds of different equity.

2. Spend creative brainpower before spending dollars. This protects you from doing something just because everyone else is… and let’s you introduce your customers to the real you.

3. Multiply lines of income to diversify your risk. That way if one stream runs dry, the others keep things flowing.

4. Work anywhere, anywhen through technology. We have new expectations and tolerance for how and when we get responses from companies.

5. Treat customers like community. Make them feel valued, special and like an insider.

6. Be proud of being small. Small and nimble is the new big.

7. Build your local connections. Making connections that count help you accomplish the first 6 rules because you quickly learn that you can’t do it alone.

This book is a great read for anyone who is running a business — anywhere.  Turns out we all have a lot we can learn from those small towns.

 

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Can packaging help you sell in a new way?

March 27, 2012

How we package our products and services often communicates more than we think.

Sometimes — a fresh look at packaging can introduce you to a new buyer, make you more attractive to prospects you’ve known for awhile or reinforce a buying decision for your current customers.

I was in Walgreens the other day and a end cap display caught my attention.  They were little boxes of pills but rather than being named/described as some generic brand — they were packaged according to why you might use them.

  • “Help, I have the sniffles.”
  • “Help, I have an achy body.”
  • “Help, I can’t sleep.”
  • “Help, I have a headache.”

I thought it was a brilliant strategy.  Rather than get into a brand war with the category leader, why not just re-define how the category is packaged and go right at the consumer’s need.  I’ll be curious to see how this new line sells.

We had a bit of the same problem at McLellan Marketing Group.  Everyone assumed that we could only work with large clients with really big annual budgets.  While we love those kinds of clients — we also love working with entrepreneurs and small businesses.

But how do we communicate that to the marketplace?   We repackaged ourselves.

We knew that this group of potential buyers had very unique concerns about working with an agency:

  • I won’t know how much it’s going to cost
  • I don’t have a big enough budget
  • I don’t know what I’d be buying

And we repackaged ourselves to eliminate those worries.  We literally created packages — with a pre-determined monthly fee.  Think of these packages as the garanimals of marketing.

The buyers can pick and choose from the menus and with our help, create a custom package that fits their business’ needs.

(You can download a PDF of the MMG packages for easier reading by clicking here)

But they have 100% control over the cost (because they decide which monthly fee they want to pay) and they can see all they get for their small budget and they know exactly what they’re going to get.

This packaging strategy has brought us a whole different category of clients — who are enjoying agency expertise at a price they can afford (and control!).

How could you re-package yourself or a particular product or service to either overcome buying hesitation, to introduce yourself to a whole new audience or to do an end run around the category leader?

 

 

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Every goal should be a SMART goal

March 22, 2012

I’m sort of astonished at how loosey goosey most companies are about setting goals.  it could be organizational goals, marketing goals or even specific campaign goals.

How can you know if something is working — if you haven’t defined success?  Many people say they have goals but they are fuzzy goals at best.

A goal isn’t a goal if you can’t measure it.  If you aren’t currently using SMART goals — you need to start.  The acronym forces you to think through all the requirements to define a rock solid goal.

Here’s how you build SMART goals:

S – Specific (Fuzzy never makes for good goals)

M – Measurable (Real numbers, not impressions or guess work)

A – Attainable (Be realistic.  You are not going to triple your sales in 3 months)

R – Relevant (If it does not support where the organization is headed — why are you taking yourself off course )

T – Time bound (A deadline is critical)

So let’s look at a couple statements and see if we’d call them goals.

Increase awareness and get more people to try our product. (Not a SMART goal)

Produce a 15% increase in trials for product A  by December 2012.  (SMART goal)

See the difference?

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Marketing tip #83: Less but better

February 29, 2012

I just wrapped up a 4-part webinar that focused on creating a marketing plan that you’ll actually use.  The final element we covered was marketing tactics.

Now that I know why I am doing this (goals), who I am talking to (best customers), what to say to them (key messaging), how much I can afford to spend (lifetime value of a customer) and the stories I can tell to generate interest, word of mouth and attraction — WHAT am I going to do?

Most people are looking for some secret answer.  The one marketing tactic that they hadn’t heard about or the trick to doing something in a way that no one else has heard of.  That’s actually not the secret.

The secret is — before you add more marketing tactics, take the time to examine what you’re already doing and ask yourself — could we do this better?

You’re far better off to do fewer things but do them better.  Less but better is greater than more.  Seriously – repeat after me.  Less but better is greater than more.

Look at the marketing tactics you’re already deploying.  Could you do it:

  • Better?
  • More often?
  • More consistently?
  • More fun/funny/memorable?
  • More professional look/feel?
  • Shift from being about us to being about them?
  • More storytelling and less telling?
  • Give up some control and let your audience drive the conversation?

Before you add a thing — add some quality, value and depth to what you’re already doing.  That may be exactly what needed to be added.

No small business has the resources (time or money) to be everywhere.  So be significant and memorable in the few places you choose to be.  Less but better really is greater than more.

 

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Let’s talk business, social and joy!

February 25, 2012

I’m fortunate that I am invited to guest blog in some of the most prominent and cool spots on the web.

Every once in awhile, those opportunities converge and it’s raining Drew‘s thinking everywhere you turn.

Come join in these conversations around the web:

Marketing Profs Daily Fix: In this post, I suggest that many business owners would be smart to think differently about how size matters.  By staying focused on your organization’s sweet spot — you can actually get smaller while your profits, reputation and opportunities get bigger.

Come read what I had to say and join in the conversation by clicking here.

Marketing Executive’s Networking Group’s Blend: In the social media space, we sure seem fascinated with toy talk.  Pinterest is our latest obsession.  But we often lose sight of the most important social media tool of all.  Do you have it?

I’d love to hear your thoughts.  Click here to read/share.

IowaBiz:  Some companies just exude a cultural joy that makes you want to do business with them.  And guess what — that doesn’t come from some company manual or marketing plan.  It comes from letting the employees share their genuine joy.

Come see a very real example of this sort of joy and tell us where else you’ve see it by clicking here.

I’d love it if you wanted to jump into any or all of these conversations!

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What is the difference between a mission statement and a vision statement?

February 20, 2012

This seems to be a question that torments organizations of all kinds and size.

What is the difference between a mission statement and a vision statement?

Here’s how we explain it to clients:

Your mission is what you do best every single day, and your vision is what the future will be like because you deliver on that mission so brilliantly every day.

Each one should be no more than 10 words apiece.  No long paragraphs, no lengthy missives.  Not 3 things or 5 things.

10 words for each.

Can you do it?

 

 

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