How to get it done

May 24, 2016

Get it DoneGet it done, get it done. The truth is, there isn’t a marketing pro or business owner alive who doesn’t feel the pressure of “too many things to do, not enough time to do them.” I know that I wrestle that particular demon all the time. We’re all going to be called upon to create more and more content as marketing continues to shift in that direction. That means, even more reading and more writing.

I certainly wouldn’t say that I have all the answers but I’ve worked hard to find efficiencies where I can. Because I write/publish a lot of content, people are always asking me how I find the time. So I thought I’d offer up some of my tricks to see if they can work for you.

Consuming Content: For my job and just because I’m wired that way, I like to consume a lot of content, from many different sources. For me, having all of the content aggregated in one place is a huge time saver. I use an RSS feed reader (my preferred option is Feedly) that allows me to consume 100+ blogs, news alerts, and articles all in one place, at one time. I can skim the headlines and first few lines and determine if I want to read more. If it doesn’t interest me, I can just mark it as read and it goes away. This is a key tool for helping me get it done.

Writing: I do three kinds of writing – scheduled, project-related and correspondence/email. For this column, I’m going to focus on the content type of writing or what I called scheduled writing.

The scheduled writing are things like my column for the Business Record and my blogs, that have a regular and reliable due date. I block time on my calendar for these and honor that time commitment like it was any meeting or appointment.

I do this sort of writing at the same time/same days every week. I also try to bunch up the writing – so I am doing a lot of it at once. Today, I’ll write this particular blog post and about three other blog posts all in one sitting. I find that once I get in the groove, I can stay in the zone and really knock a lot of content out.

My goal is to make sure the well never runs dry, so I need to keep it primed. I use tools like Evernote (www.evernote.com) and my feed reader to archive little tidbits that might spark an idea for a post or column down the road. I also rip a lot of articles out of magazines and keep them in an ever-growing pile in my office. I use the productivity app Wunderlist (www.wunderlist.com) and keep a running list of things I want to write about there as well.

Everyone is wired differently but I write best after 10 am. So I build my days accordingly. I schedule calls and meetings in the morning and do my writing in the late morning and early afternoon. I’ve learned that only under the direst of deadlines should I force myself to write outside of my natural rhythm. I can get there, but it takes twice as long and just isn’t as good.

After I’ve written a piece, I run it through a website called Grammarly (www.grammarly.com). Even after I’ve proofed something a few times, the site often spots a minor error or two. This tool makes sure that I don’t embarrass myself with a silly mistake.

Last but not least…once a month, I carve out an entire day to write. I seclude myself someplace where I cannot be found or interrupted.  And on that day, boy do I get it done!

Have some tips for how you consume or create content? Email it to me and I’ll share the ideas I get here in the column.

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Case Study: How Google Fails to Measure Mobile Marketing

August 31, 2013

Drew’s note: Here’s a fascinating guest post from the folks at ContactPoint.

We are not a mobile marketing company, but for testing purposes, we recently started conducting some click-to-call campaigns for some of our call tracking clients. We wanted to determine two things from these tests:

  1. How many calls do click-to-call campaigns actually produce
  2. What is the ‘quality’ of the calls that come from click-to-call campaigns (i.e. how good are the leads)
  3. How many clients eventually purchase due to click-to-call campaigns

One very interesting test was with a Holiday Inn Express in Utah. Let me explain what we did and why it was interesting.

But first, let’s discuss what click-to-call mobile marketing is and how it works.

Mobile Click-To-Call?

Mobile click-to-call ads are ads that appear with a ‘tap-able’ phone number. You see the phone number in the ad and you tap it with your thumb (or any other appendage) and you can call the business immediately. The most common way to serve these ads is via Google Adwords. These ads appear after a Google search. Again, there is a phone number within in the ad itself. Google then charges the advertiser on a pay-per-call basis (each time the phone number is tapped) rather than on a pay-per-click basis.

This gives Google a way to monetize phone calls via mobile. And it gives advertisers a way to generate phone calls.

The Test: Background

When you set up Click-to-Call in Google Adwords (Google calls them call extensions) you have to input a phone number you would like to use in the ad. Most businesses simply use their regular phone number. But you can use any phone number including phone numbers that from call tracking providers. The calls are still auto-routed to your business.

The Test

We began the test in June 2012. We used local phone numbers provided via our SaaS, LogMyCalls, as the call extension number within Google Adwords. Thus we were able to extract call analytics from each call.

Holiday Inn Express – Logan, Utah – June 2012

  • Results
    • Spend – $332
    • Calls Generated – Google charged us for 60 calls generated via click-to-call. This means that 60 people tapped the phone number in the ad. Google bills for all of these taps because it believes they are actual phone calls. (Note: Most mobile marketers are stuck with this information and this information only).
    • Calls Completed – Only 29 calls (48.3%) were actually completed and made it to the hotel. The rest were abandoned before the phone even rang. (Note: The only way we knew this is because we used a call tracking phone number to measure call analytics).
    • Qualified Leads – Only 9 calls (15%) were actually looking for a hotel room. The rest were merely wrong numbers, confused or had a question about booking a future room. They were not qualified, sales-ready leads. (Note: Again the only we knew this is because we used a call tracking phone number and call analytics).
    • Closed Deals – And 6 ended in a room reservation (10%).

Implications of the Test

    • If we had relied just on the information Google Adwords provided, our CPL, CPA and CPC would have been grossly inaccurate.
    • This has huge, huge implications for optimization, future spend, and of course assumptions about ad channels.
    • Mobile Marketing is Very, Very Effective – Even though only 10% of the phone calls resulted in room reservations, the marketing spend was still effective. Those 6 calls generated over $600 in revenue. The spend was only $324.

Bio: Jason Wells is the CEO of ContactPoint. Their new product, LogMyCalls, represents the next generation of intelligent call tracking and marketing automation. Prior, Jason served as the Senior Vice President of Sony Pictures, where he led the creation and international expansion of Sony’s international mobile business line from London.

Jason holds an MBA from the Wharton School of Business at the University of Pennsylvania.

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Search versus Social – which one wins?

September 29, 2012

If you’re wondering which is more potent — search or social media — as is often my answer — it depends.

The truth of the matter is that every organization should be thinking about BOTH because they are the yin and yang for each other.  Each feeds the other side of the equation.  When you write quality content about topics that your audience cares about (social) you attract readers, shares and you earn social proof of your expertise.

That content then begins to influence search for those key words and phrases that exist within your subject area and content (Search) and before you know it, you’re impacting Google and the other search engines — becoming more findable and attracting exactly the right people to your content.

Yin. Yang. The perfect combo. This infographic, developed by MDG Advertising really makes the point.  And should be hanging in your office to remind you to go for the one two punch of social AND search.

 

(Click here to download the full-sized version)

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10 Tips to Improve Your SEO results

June 15, 2012

Drew’s note:  Here’s a guest post by Brad Shorr on a topic everyone wants to know more about — how to improve SEO.

Don’t be daunted by the complexity of SEO – especially now. Google has introduced a ton of changes to their ranking formula recently, most of which penalize complicated, manipulative SEO tactics. As a result, SEO has become simpler. Today the keys are:

  • • Having a clean site that communicates well with Google
  • • Creating great content that naturally attracts backlinks

Here are 10 crucial items for a 2012 SEO tune-up. The first five are onsite SEO activities, and the next five are offsite activities.

  1. 1. Update keyword research. Popular search terms change. Your business model may have changed as well. If you’re ranking well for keywords that have lost strategic value, all you’re doing is attracting visits from the wrong prospects.
  2. 2. Update title tags and content. Once your keywords are updated, put them in meta title tags and on-page content. Don’t just cram the keywords in: if necessary, rewrite pages to make the new keywords completely relevant.
  3. 3. Add new pages for additional keyword terms. Google loves fresh content. Add pages or blog posts steadily over time, using less popular (“long tail”) terms with strategic value.
  4. 4. Run an SEO diagnostic. Google’s Webmaster Tools is a great, free online resource that itemizes your site’s SEO issues making cleanup easy for you or your developer.
  5. 5. Set up a good internal linking system. The pages you link to most often on your site are the ones Google thinks are most important. We often recommend displaying links to your top lead-generating pages in the footer of the site, using keywords in the anchor text of the links.
  6. 6. Update good backlinks. Let’s move to offsite SEO issues. If you know of links coming into your site from popular sites/blogs, check the anchor text on those links. Ideally, anchor text should include keywords. If not, ask if they can change it.
  7. 7. Remove bad backlinks. If you know of links coming into your site from content farms, ad sites, and other sources with bad online reputations, remove them. These links could lower your rankings.
  8. 8. Do guest posts. A great way to create valuable backlinks is to write useful content on high quality blogs. Guest posts normally include a link(s) back to the writer’s site.
  9. 9. Update directory listings. Many people list their site in directories when it launches and never look back. Make sure those directory listings are up-to-date in terms of keywords and pages you’re linking to.
  10. 10. Update social media profiles. Along the same lines, keep keywords and links current for your profiles on LinkedIn, Facebook, Twitter – and Google+ if you’re there. People tend to forget about their profiles on peripheral social sites such as Twellow and FriendFeed, so keep those on your SEO radar as well.

 

Brad Shorr is Director of Content & Social Media for Straight North, a Chicago marketing firm. They work with B2B clients in specialized niches, such as knife safety gloves and high visibility clothing. Brad writes frequently on SEO and its relationship to social media and content strategy.

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You cannot ignore Google+ for your business

January 10, 2012

Google Plus Logo
Google+ cannot be ignored

When Google+ emerged last summer, people’s reactions were to be expected.  The early adopters were all over it. But for most people who were already suffering from social media fatigue — their response was “oh no…not another site for me to maintain!”

And many people simply opted out, not wanting to use/try yet another social networking site.  All along, I have been saying that it  simply could not be ignored. (like here)

Let’s look at time line for those of you who aren’t familiar with how this played out.

  • Summer 2011 — Google+ launches
  • 16 days later — Google+  reaches 10 million users (Facebook took 852 days, Twitter took 780)
  • November 2011 — Google+ launches business pages
  • January 2012 — Google+ has just added three new features to its search giant (see below)
  • Do you think they don’t have the next move already planned?

This newest set of features makes personalization of Google search a given.  Specifically, how/who you are connected to on Google+ will impact your search results. Again — more ammo for the argument that businesses simply cannot ignore how this is changing the world of search. Here is a quick overview of the three new features. (email readers, click here to view video)

[youtube]http://www.youtube.com/watch?v=8Z9TTBxarbs[/youtube]

Personal Results

These results enable you to find information only pertaining to you and your connections. They show photos and updates from Google+ that include what you’ve shared and what has been shared with you there.

You will be the only one who can access this exact data.

Profiles in Search

These results, also shown in autocomplete and regular search results, will display Google+ profiles of people you know or others you may be interested in following when you search for people’s names.

Once searched, you’ll also have the choice (if you’re signed in and you use it) to add Google+ users to your Circles from directly within the search results.

People and Pages

These results show you profiles or Google+ business pages on the right-hand side of the results page when you search a specific topic or key word/s.

I don’t think I have to paint the picture for you.   Who do you think is going to get a higher search ranking — a business with or without Google+ content?

And take my word on it — this is just the beginning.  You simply cannot ignore Google+.  (Go build your Google+ business page here)

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What should you buy from a social media savvy agency?

August 5, 2011

108688371
…buy the right help from the right agency

Okay…the other day I blew a fuse about social media consultants selling smoke screens and mirrors.  (read my rant here)

Which of course begs the question — what SHOULD you buy from someone who actually has an expertise in melding social media into the rest of your marketing efforts?  (And yes…at MMG we do all of this but so do many other qualified and competent consultants)

Strategy: Whether you’re pretty familiar with all things social or you don’t know your Facebook page from your Facebook status — it helps to have an outsider help you think through your strategy.

They’ll ask questions to get you really thinking about WHY you’re investing resources into social media and WHAT goals/results matter to your organization.

Measurements: A good social media strategist will help you determine WHAT to measure and HOW to measure what matters.

While social media serves up things to count, they don’t always count, if you know what I mean.  That you have 1,348 Twitter followers may be important or it may just be a meaningless number.

A good strategist will help you determine not only what to measure but help you set up a comparative reporting system (we call ours The MMG Digital Footprint) that monitors your progress.

Mechanics: You don’t need to know how to code a blog or customize a Facebook fan page to build one into your marketing activities.  Let your social media consultant either do the heavy lifting or supervise someone else doing it for you.

The great thing about most social media is that it’s plug and play but the truth is — it should all look and feel like your brand.  Which means some customization is needed.

Content Massaging: Odds are you already have plenty of raw material for content creation.  But it’s probably not written in the style, length or format best suited for social media.

Need a white paper turned into an ebook?  Or a research report converted into an infographic?  Let your social media agency take your existing material and get it ready for your friends and followers.

Coaching: Understanding that a touchdown is worth 6 points is very different from knowing the nuances of how to actually get into the end zone.   Many companies fumble the ball (sorry — the last football analogy) by applying old school marketing behaviors to these new marketing tools.

Having someone at your side, teaching you how to navigate the new waters without making any faux pas.  Remember…Google never forgets.

Systems: There are plenty of tools out there to help make your social media activities more efficient and easier to manage.  Whether it’s setting up your listening post (it’s not just about creating content — you need to know what people are saying about your company, your industry, your competitors etc.) or scheduling your content’s publication (so you can time fresh content to appear when your audience is online) — your social media partner can help you do more with less effort.

Integration: Social media (like all marketing tactics) should not exist in a vacuum.  It should fold into the rest of your marketing strategy and efforts.  Otherwise, you are not stacking up your impressions and maximizing every dollar and every effort.

Of course, that’s just hitting the highlights but you get the idea.  There’s plenty for an agency to help you with.  But they should be behind the scenes…not front and center.

There’s no substitute for your smarts, years of experience or personality.  That’s how your prospects meet your brand.

 

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Apple is the most valuable brand

May 15, 2011

 

Screen shot 2011 05 11 at 6 54 37 PM

In 2010, global technology brand Apple surpassed Google to become the most valuable brand in the world, according to “Brandz Top 100″ from Millward Brown and Optimor. Apple increased in value by 84% to $153.3 billion.

 

 

 

Interestingly, technology companies took four of the top five places, including the first three, on this year’s list. They include 2009’s top brand Google coming in second with a value of about $111.5 billion (down 2%), IBM falling from second to third even as its value rose 17% to $110.8 billion, McDonald’s jumping from number six to number four as its value grew 23% to $81 billion, and Microsoft slipping from number four to number five, with 2% growth to $78.2 billion.

Take that HP Slate and Lenovo’s IdeaPad.

 

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The mobile revolution is coming. Are you ready?

May 9, 2011

Consider these mobile facts:

  • By 2013 — 50%of web traffic will come from mobile devices.
  • 91% of mobile users consume social media on their mobile device.
  • The US population is approx. 306 million. 69 million of those people have smart phones today.

I’ve mentioned before that by 2020, the #1 way we will access the web is through our smartphones.  That’s only 9 years away.  Is your business getting ready for the mobile revolution?

Check out this video on the smartphone consumer and the mobile movement.  Notice how their behaviors are already radically changing and we’re in the infancy of this trend.

Are you poo pooing this because you’re a B2B company?  Better think again.  Check out this free PDF from my brilliant pal Christina Kerley — filled with case studies, video links and more — all showing you how mobile is affecting B2B.

Remember how the web changed the way you did business, marketed your business and in some ways — literally changed who your customers were?  Mobile is going to do the same thing.  If you’re prepared.

I’m curious — what are you doing to get ready?

 

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Build your digital footprint in a hub and spoke model

April 18, 2011

Screen shot 2011 04 18 at 8 14 36 AM
The hub/spoke model. Click on it to enlarge.

Whether you’re a Fortune 500 company, a small retail shop or an individual consultant trying to be found — everyone is concerned with being findable on the web today.

And with good reason.  It’s the 21st century — so when we want to find anything or anyone, we Google it.  Being findable in relevant search queries matters to businesses (and people) big and small.  And to achieve that — you need a strategy.

We recommend to MMG clients that we build their web of content creation in a hub/spoke model.  You need to have a core or hub for all of your social media activity.  One place that is the repository for your core content.   In my case — it’s  this blog.  It’s home base — containing the bulk of the content I have created.  It’s where I link out from and it’s where I want people to ultimately land if they’re searching for marketers, marketing agencies in the midwest, Iowa advertising agencies etc.

You can have lots of spokes…but they all build off the same hub.  If you look at the diagram I’ve created for my own model (clearly not an art director!) you’ll see that both online and offline activities all point back to the blog.

The logic behind this is pretty straightforward:

  • You want to point all your links and backlinks to the same place — the spot you want Google to drive people to.
  • You don’t want to spread out the Google juice — you want it concentrated on your hub location. The more links and juice pointed at the same place, the higher your ranking.
  • You want people to find your best thinking, depth of knowledge and most authoritative voice — typically a blog or website.
  • You want the search engines to drive people to where they can actually connect with you — human to human.

I’m not suggesting for a minute that everyone should have a blog.  You know I don’t believe that to be true.  So for some businesses, it might be your corporate website.  It might be your Facebook fan page.  It might be a Squidoo lens page.

You need to look at how/where you’re going to be spending your time online and then carefully build your strategy around choosing a home base and building off of it.

Don’t dilute your online efforts by not having a smart strategy about how and where you want to be found.

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Is your brand an April Fool’s joke?

March 21, 2011

Some brands are better suited at being playful than others.  The same is true of their customers. With the pending arrival of April Fool’s Day, you may be thinking about pulling a fast one on your unsuspecting clients.  Tread slowly…

[youtube]http://www.youtube.com/watch?v=QxAz9lKvclc&feature=player_embedded[/youtube]

While most people enjoy a good chuckle… you walk a fine line when it comes to practical jokes.  Some people like to laugh but really hate it when the laugh is on them.

Last year, several big name brands shouted “gotcha” at their loyal followers and it seems like none are any worse for the wear.

Google asked members to sign up to test the newly unveiled “store everything” feature in Google Docs. Google Docs was allowing users to store more than documents; they could store their pet rock collections, winter clothes, apartments and even their pets for a competitive price.

Starbucks announced that in response to customers requesting more beverage sizes, they were introducing the 128-ounce “Plenta” and the 2-ounce “Micra.” Starbucks explained that the additions were a result of direct customer feedback from MyStarbucksIdea.com and a year’s worth of research.

As seen above, Nike released a video revealing the secret behind where they get the air for Nike Air shoes. The video explains that the air is collected from star athletes to help you perform at your best.

GameStation added an “immortal soul clause” into their terms and conditions in which consumers surrendered their souls to the company if they chose not to opt out of the clause. GameStation collected a total of 7,500 souls who decided to skip the terms and conditions (or didn’t mind the new clause).

Coldplay revealed on their website that they had released a perfume called, “Angst.” The  bottle was featured in the band’s online store but unfortunately it was all sold out. Frontman Chris Martin said, “This is something we’ve wanted to do for a long time. People like to smell nice and we thought we could help them out.”

What do you think?

  • Is this a gimmick that only works for big consumer brands?
  • Can you see this playing well with your customers?
  • Is the risk of it backfiring worth taking to create big buzz?
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