Facebook

Free isn’t necessarily cheap

March 5, 2012

I was having a brief conversation with @NealShaffer on Twitter yesterday and the gist of our conversation was:

• Half of small & medium businesses are using social media for marketing (Neal)
• Yes…but few are doing it well.  They don’t apply marketing smarts (Drew)
• True, but huge potential to maximize social business (Neal)
• No doubt.  But when done wrong, potential for damage is equally large (Drew)
• I agree completely (Neal)

See — that’s the problem with free.  Business owners (or many so called social media experts) look at the price of entry for having a presence on Facebook, Twitter, LinkedIn, Pinterest or (fill in the blank for whatever’s hot in SM) and they think….”you can’t beat free!  Even if I suck at it, it didn’t cost me anything.”

Wrong. So wrong.

Would you buy a TV commercial that had misspellings?  Or instruct the announcer to swear or say something off color?  Or better yet…would you buy radio time and then not put anything there…so you basically bought :60 of silence?

Would you promise that your newsletter would be packed with useful information and then blather on about yourself, your sales and your products when you get around to sending it?

I’m sure you’re saying (or at least in my head) “No, Drew of course not.”  So why in the world do you (universal you, not you you) do it on your social media sites?

We see unprofessional behavior on FB pages all the time.  And abandoned blogs, Twitter accounts etc.  And the biggest sin of all — being boring because you can’t stop talking about yourself.

Here’s the thing.  People have gotten a little numb to selfish, self-centered marketing in the traditional marketing space.  It’s not right, but it’s been going on for so long — we accept it as the norm.

But social media is different.  Social media promises real people.  It promises relevance.  It promises a relationship.  It promises timely interaction.

And if you violate any or all of those promises, here’s what happens:

• The good feelings I had for your brand/company are gone
• I feel like you lied to me/tricked me
• I will simply choose to disconnect from you
• I won’t be interacting with you anymore…which means my feelings for you have no chance at turning more favorable

Keeping those promises takes a lot of time.  And keeping your eye on the big picture. It’s easy to get sucked back into old habits and begin marketing instead of connecting.  If you really want your social media efforts to work, you have to make a big investment.  No, it may not be money (unless you hire some help) but it’s a time crunch.

Maybe this analogy will help.  When you do social media badly — you are basically enticing someone to come close to you with the promise of a gooey, fresh from the oven chocolate chip cookie and when they walk in and reach out their hand for the cookie — you smack them with a ruler, over and over until they leave.

The cost is huge.  The damage is real.  And too many businesses are stumbling over themselves as they rush to a “free” marketing opportunity.

So what does a small business do, Drew? you ask. (again, perhaps it all takes place in my head).  You put together a social media strategy that is built on SMART goals and best customer personas.

How do you do that?  Come back on Thursday and download the absolutely free 18 page e-book that walks you through how to build that strategy, step by step.

It’s a tool we use at MMG with clients every day.  And we’re glad to share it with you.  Really.

And….there’s not a sales pitch or MMG promo in sight.  I promise.  Would I offer you a cookie and then smack you with a ruler?

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You cannot ignore Google+ for your business

January 10, 2012

Google+ cannot be ignored

When Google+ emerged last summer, people’s reactions were to be expected.  The early adopters were all over it. But for most people who were already suffering from social media fatigue — their response was “oh no…not another site for me to maintain!”

And many people simply opted out, not wanting to use/try yet another social networking site.  All along, I have been saying that it  simply could not be ignored. (like here)

Let’s look at time line for those of you who aren’t familiar with how this played out.

• Summer 2011 — Google+ launches
• 16 days later — Google+  reaches 10 million users (Facebook took 852 days, Twitter took 780)
• November 2011 — Google+ launches business pages
• January 2012 — Google+ has just added three new features to its search giant (see below)
• Do you think they don’t have the next move already planned?

This newest set of features makes personalization of Google search a given.  Specifically, how/who you are connected to on Google+ will impact your search results. Again — more ammo for the argument that businesses simply cannot ignore how this is changing the world of search. Here is a quick overview of the three new features. (email readers, click here to view video)

[youtube]http://www.youtube.com/watch?v=8Z9TTBxarbs[/youtube]

Personal Results

These results enable you to find information only pertaining to you and your connections. They show photos and updates from Google+ that include what you’ve shared and what has been shared with you there.

You will be the only one who can access this exact data.

Profiles in Search

These results, also shown in autocomplete and regular search results, will display Google+ profiles of people you know or others you may be interested in following when you search for people’s names.

Once searched, you’ll also have the choice (if you’re signed in and you use it) to add Google+ users to your Circles from directly within the search results.

People and Pages

These results show you profiles or Google+ business pages on the right-hand side of the results page when you search a specific topic or key word/s.

I don’t think I have to paint the picture for you.   Who do you think is going to get a higher search ranking — a business with or without Google+ content?

And take my word on it — this is just the beginning.  You simply cannot ignore Google+.  (Go build your Google+ business page here)

Related articles

• Google Just Made A Huge Change To Its Search Results (GOOG) (businessinsider.com)
• Google starts to integrate Google+ with search results (digitaltrends.com)
• They Did It: Google Personalizes Search & It Is Not Evil (readwriteweb.com)

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How to use Facebook ads

October 12, 2011

 

Facebook advertising best practices

For many businesses, advertising on the social network Facebook has proven to be a very successful model.  Facebook’s model is to be pretty rigid in terms of what you can and can’t do on your ad.  They’re all the same size and shape.  The format for all ads is exactly the same.  There are specific character counts for both the headline and the body copy.

So you have to work pretty hard to capture someone’s attention, considering all the sameness. The ads are inexpensive but that doesn’t mean it’s easy to do them well.  If you’re going to invest the money, be sure you consider these suggestions.

Start with the end in mind: Like any marketing, you should set your goals up front.  How will you define and measure success?  Know what niche you’re targeting and what you want them to do.

Decide – click or view: You can pay for Facebook ads in one of two ways.  You can either pay for impressions or for clicks.  If you’re just looking for awareness, impressions may make more sense.  If you want to drive people to another website or a specific product’s landing page, then clicks will work better.  (Do the math to double check your choice)

Already be there: Ideally, you would couple your Facebook advertising with a robust Facebook fan page.  You should also change the standard URL that Facebook assigns your page to a custom URL.  You can do this for free once you have 25 likes for the page.

Visuals: Facebook allows you one photo per ad.  The maximum size your photo can be is 110 pixels wide by 80 pixels tall.  You’re much better off to pre-size your photo yourself, rather than have Facebook do it for you.

You want to have a picture that pops off the screen and that’s tough at 110 pixels.  Be sure you choose a photo that is dramatic and isn’t too busy.  You’ll get bonus views if your image is unusual, very local (if that’s your target)  or even something shocking or impossible.

Hit the target: One of the biggest benefits offered by Facebook ads is the ability to hyper target your ads.  You can target by geography (down to a specific city), by gender, age, education, and even marital status.  Beyond that, you can also target your ads by keywords.  You can be so specific that, for example, the only people who see your ads are married women who live in Colorado Springs, are between 25 and 33 and love both black and white photography, horses and iPads.

What this means is there is very little waste.  You can pinpoint exactly who matters. You can also narrow the field too much. Be sure to think through those decisions carefully.

Less is more: You only have 135 characters for your body copy so choose every word with great care.  Don’t waste any words on giving them contact information (they’re going to click on the ad if they want to reach you) or details that aren’t critical to getting them to take that next step and click.  Like in all advertising – asking a question can be a very compelling way to get someone’s attention.

Testing 1-2-3: One of the best things about Facebook ads are all the analytics they provide at no charge.  You can track and test your ads over and over again until you’ve reached the pinnacle of effectiveness.  Run multiple ads in a campaign and see how they perform against one another.  Watch for ads that start to slow down.  Change something simple like the headline or image to see if the ad’s activity picks back up.

Facebook ads can be a potent tool in your marketing arsenal so make the most of them by following these suggestions.

If you’ve used FB ads — what was your best secret?

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Mix your media for best results

October 3, 2011

This is not a new notion but when you’re buying/using media — use more than one vehicle and when possible, blend how the information is ingested.  In other words, I see/hear your TV spot (or YouTube video), so add in a print element or something online that I can read.  Access more of the audiences’ senses for more impact.

Having a media mix is very old school but it’s as relevant today as it was back in Ogilvy‘s day.  Add that age old wisdom to today’s new truth — 75% of Americans (and I find it hard to believe we’re the only ones) watch TV and surf the web at the same time.

All the more reason to have a media blend in play.

A new study by Nielsen reinforces this idea and reminds us that this impacts recall as well.  (link to Business Insider story) They found that advertising on multiple platforms substantially increases consumers’ ability to remember an ad campaign compared to when the ad is viewed on TV alone.

Nielsen findings support the idea of having a media blend or mix.

In a media lab study conducted by Nielsen, participants viewed related content across a TV, computer, smartphone and tablet. A 15-second video ad promoting a premium sports sedan was shown to different groups with some people seeing no ads, and others seeing the ad on different combinations of screens.

In the group that was exposed to TV ads alone, 50 percent of people correctly attributed the ad to the correct auto brand. For groups that saw the ad across all screens – TV, computer, smartphone and tablet – the ability to remember the brand jumped dramatically to nearly three-in-four (74%).

What does this mean for you and me?  It means we need to be smart about how we utilize media.  Follow these guidelines to take advantage of these insights:

Mix your media: Be sure you are cross promoting your message by having a URL in your print and broadcast ads.   Share your radio and TV spots on your website.  Use QR codes to drive your mobile audience to unique content designed for the mobile experience.

Use the strengths of each media/human sense to really drive your core messages.

Don’t think it’s all about the money: Keep in mind your Facebook fan page, your website/blog, Twitter, etc. as you build your media plan.  Work on placing trade pub stories (online or in print) and getting others to share your content.

In today’s world — keep in mind that isn’t just about paid media.  This is media you buy (advertising), own (your own sites) and earn (public relations) combined.

Deliver the same core messages on all media: Don’t get cute and have different messages for different media.  The execution may change — but your core message should be consistent across the board.

Remember, you are building impressions so stay 110% consistent.

Interesting isn’t it?  The more newness there is, the more the time tested foundational truths about advertising ring true.

How has all of this new media changed your philosophy?

 

 

 

 

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The smaller you are, the better Facebook is

September 26, 2011

 

Facebook lets you actually talk to people!

A comment made on my blog post about Facebook’s dominance which basically said… “Facebook is only for people who care about social media and media types” had me shaking my head.

He’s not alone in his opinion. Check out this recent study that looked at why many small firms don’t utilize it.

I am not suggesting that every single business on the planet needs to have a presence on Facebook, but especially for many small businesses — it can be a game changer.  In fact, I think it’s much more potent for the little guys than it can be for the Cokes, Mini Coopers and Disneys of the world.

Why?

The human element.  If I tweet Disney or post something on Coke‘s wall — I may or may not get a response but it’s certainly not going to be a very personal one.  But if I write something on the Des Moines Playhouse’s page…a real person is going to give me a real response.  And we might even get into a conversation. (see the screen capture to the right)

Isn’t that what we’re all hungry for — more conversations with customers or potential customers?

Here are some of the perks of Facebook for small businesses:

• Built for local and hyper local.  It allows you to spend your time talking to people who can actually become customers or already are your customers.
• Supports and encourages word of mouth with the share and like buttons.  Odds are most of your page’s fans have a high percentage of friends who are also local.
• It’s a great way to gather testimonials, get customer feedback/input and answer customer questions.
• With their hyper targeted ads, you can very cost effectively deliver your message to exactly and only the people who might care.
• Your audience shows up every day.  Facebook is part of their social experience.  What better place to connect with them?
• You can use Facebook’s different message vehicles — your business page, ads, events, groups etc. to share different types of news, events, tips etc.
• You can share your work in other media (TV spots, radio commercials, blog posts, enewsletters) to bring in your multimedia campaign elements.

Again…not going to say it’s for everyone.  But I am hardpressed to think of a small business that wouldn’t benefit from a well strategied Facebook presence.

I’m curious — what small/local businesses do you think use Facebook well?  I’d love to find some examples.

 

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Why Facebook matters to every business

September 21, 2011

 

Why Facebook matters to every business

 

I’ve heard all the reasons, especially from B2B companies…but the “our customers aren’t on Facebook” excuse is just that, an excuse.

We buy radio stations and send direct mail hoping to hit some of our target audience.  Why do we look at Facebook so differently?

With statistics (thanks to HubSpot for sharing this slide) like these… every business owner and marketing director should be figuring out how to leverage the Facebook crowd.

I’m not saying you need a fan page.  Or have to do a contest or create a game.  I’m saying you’d better understand what happens there.  You’d better be monitoring what is being said about your company there.

You need to decide HOW to be there.  But you can’t ignore it simply because you have a preconceived idea of who hangs out there.

Odds are… it’s your customers.  And they hang out there a lot.

 

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Are Smart Phone cameras your new marketing partner?

August 18, 2011

 

Are you leveraging your clients’ technology?

The smart phone is literally changing our world, bit by bit.  It’s changing how we accomplish everyday tasks, how we get our work done and how we communicate with/to the world.

Let me give you an example.

Fact:  Mobile devices have replaced cameras for 44% of consumers

How does that impact your business?  Every day, the majority of your customers are walking around with a camera in their pocket.   How have you adjusted your marketing/thinking to take advantage of that?

Odds are, your answer is… I haven’t.  Begin by asking yourself these questions:

Can I integrate photography/photos into my core offerings?

Example:  EBay has now added the functionality of being able to scan a bar code and click a photo (all with a smart phone) and with two quick uploads, your sales listing is complete.

Is there something you could add (customers text you photos of their car accident from the scene, clients inventory stock for their quarterly financials with some photos, etc.) to how you support clients that their phones could make easier, faster, cheaper?

Do my policies need to be updated?

Example:  It used to be that bridal shops wouldn’t let you bring a camera into their store, for fear you’d steal the design and run home and make it yourself.  Now… anyone can snap photos in the dressing room without lugging in a camera.

Maybe the bridal shops should have you text them photos (from magazines or wherever) of dresses you like so they can pull similar dresses for you to try on, when you arrive at their store?

Do you have policies and procedures that smart phones make obsolete or worse — silly?

How can I get my best customers to share photos that tie to my work?

Example:  There’s a production studio here in my community that in the good old days, used to snap poloroids of the people in studio and then display them all over their walls.  Today’s modern version of that should be — they grab a quick digital shot on their phone… and upload it to their Facebook fan page, tagging the people in the photo.

Now… not only will their fans see the pictures, but so will the Facebook network of each person in the photo.  How can you leverage your customers’ love for sharing, their smart phone and their network?

What other questions, in terms of the smart phone’s ability to capture photos, should we be asking ourselves?

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What should you buy from a social media savvy agency?

August 5, 2011

…buy the right help from the right agency

Okay…the other day I blew a fuse about social media consultants selling smoke screens and mirrors.  (read my rant here)

Which of course begs the question — what SHOULD you buy from someone who actually has an expertise in melding social media into the rest of your marketing efforts?  (And yes…at MMG we do all of this but so do many other qualified and competent consultants)

Strategy: Whether you’re pretty familiar with all things social or you don’t know your Facebook page from your Facebook status — it helps to have an outsider help you think through your strategy.

They’ll ask questions to get you really thinking about WHY you’re investing resources into social media and WHAT goals/results matter to your organization.

Measurements: A good social media strategist will help you determine WHAT to measure and HOW to measure what matters.

While social media serves up things to count, they don’t always count, if you know what I mean.  That you have 1,348 Twitter followers may be important or it may just be a meaningless number.

A good strategist will help you determine not only what to measure but help you set up a comparative reporting system (we call ours The MMG Digital Footprint) that monitors your progress.

Mechanics: You don’t need to know how to code a blog or customize a Facebook fan page to build one into your marketing activities.  Let your social media consultant either do the heavy lifting or supervise someone else doing it for you.

The great thing about most social media is that it’s plug and play but the truth is — it should all look and feel like your brand.  Which means some customization is needed.

Content Massaging: Odds are you already have plenty of raw material for content creation.  But it’s probably not written in the style, length or format best suited for social media.

Need a white paper turned into an ebook?  Or a research report converted into an infographic?  Let your social media agency take your existing material and get it ready for your friends and followers.

Coaching: Understanding that a touchdown is worth 6 points is very different from knowing the nuances of how to actually get into the end zone.   Many companies fumble the ball (sorry — the last football analogy) by applying old school marketing behaviors to these new marketing tools.

Having someone at your side, teaching you how to navigate the new waters without making any faux pas.  Remember…Google never forgets.

Systems: There are plenty of tools out there to help make your social media activities more efficient and easier to manage.  Whether it’s setting up your listening post (it’s not just about creating content — you need to know what people are saying about your company, your industry, your competitors etc.) or scheduling your content’s publication (so you can time fresh content to appear when your audience is online) — your social media partner can help you do more with less effort.

Integration: Social media (like all marketing tactics) should not exist in a vacuum.  It should fold into the rest of your marketing strategy and efforts.  Otherwise, you are not stacking up your impressions and maximizing every dollar and every effort.

Of course, that’s just hitting the highlights but you get the idea.  There’s plenty for an agency to help you with.  But they should be behind the scenes…not front and center.

There’s no substitute for your smarts, years of experience or personality.  That’s how your prospects meet your brand.

 

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Essential Twitter Tools

June 10, 2011

Twitter is an important part of my daily communications and community.  I use it to:

• Share great resources
• Chat with friends and peers
• Share my own writing/posts
• Access resources, articles, and keep current
• Test ideas, vent, laugh and connect
• Give myself a mental floss — you never know what you’ll see, read or jump into

But…I have a day job so I can’t spend all day, glued to the Twitter screen, waiting for someone to say something relevant.  So, I rely on a handful of Twitter tools that make it much easier for me to accomplish my goals and cover my day job as well.

Let me preface my tool talk with this statement:  Twitter is not about automated conversations between your bot and mine.  It’s about real interactions between real people.  But that does not mean all automation is bad.  It’s about finding the balance.

Twitter Tool #1: HootSuite.

Re-arrange tweets into conversations

Much has been written about this software.  It allows you to manage your Twitter activity (follow the main stream, when someone directs an update to you or sends you a direct message) but what I appreciate the most about Hootsuite is that it allows me to schedule updates (on Twitter, Facebook, LinkedIn, etc.) so I can be sharing resources, blog posts etc. throughout the day, even if I’m in a meeting or asleep.

It also lets me “re-arrange” tweets into conversations, as you can see in the screen shot to the right.

Twitter Tool #2: Boxcar

Keep me in live conversations 24/7

Boxcar is an app on my iPhone and iPad.  It streams any message sent directly to me (I have it set just for Facebook or Twitter but you could set up Google Voice, e-mail and much more) right to my device and pops up with a portion of the message so I can decide if I want to read it, respond to it etc.   It’s very elegant and simple and very easy to set up and use.

This allows to to respond in real time — no matter where I am or what I’m doing.

Pre-set a handful of blogs to autopost

 

 

 

 

Twitter tool #3: Twitterfeed

This is a tool I use very sparingly.  You create an account and then add URLs that post new content (typically blogs).  Then, anytime one of those sites has new content, it automatically tweets it out on your account.  (You can set it up to do Twitter, FB and others).

I would only add blogs that stick to their core content faithfully and consistently deliver A+ content.  In my Twitterfeed account, there are only about 10 blogs loaded up.  I can regulate how often it updates my status with someone’s new content and it tells me what my Twitter friends are clicking on.  I don’t want to bombard my Twitter followers, but I also don’t want to make them wait until I get to my feed reader to share the best stuff.

Manage your followers with a click!

 

 

 

 

Twitter Tool #4: ManageFlitter

Oh how I love this tool!  With a couple clicks, I can see what tweeps I follow that have gone dormant, who are the super talkers (might be bots) and who has stopped following me, etc.  Then, I can unfollow or add people very quickly.

This used to be one of my most laborious tasks… cleaning up my Twitter followers.  But now I can do it in minutes and it keeps me connected to the people I want to follow and disconnected from those who got bored and haven’t tweeted in 6 months.

What the set up screen looks like

Twitter tool #5: Tweet Old Post

This WordPress plugin allows me to tweet out some of my older posts from my blog.  I’ve been blogging for over 5 years, so in theory, there’s some good stuff in there.  This plugin randomly grabs an old post (I can identify categories I do/don’t want included) and tweets it out.  I can add a prefix like A golden oldie… or a hashtag like #GreatestHits so my followers will know what’s up.

This is a great way to breath new life into old but still relevant content.

So there you have it….these five tools (along with some RSS feeds for listening by topics and Twitter lists for listening to my favorite people) are how I manage my life on Twitter.  They let me connect in real time, share my favorite writers, schedule some of my tweets and manage my followers.

I hope that at least one of these tools is a new find for you and that a mix of them can make your Twitter experience even better!

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How does a seasonal business sell year round?

May 26, 2011

A guest post by Isabella York

 

 

Within most any business, there is a peak and a slow season. The truth is that there are times when a customer wants to buy all of our stock, and a time when we just want to move units out of our storage space. When seasons and trends come to pass, so does the flow of customers.

If you have a business that is expected to make the lion’s share of sales over two months of every year, it is a constant marketing strategy game, getting creative with concepts and ways to use your products, and coming up with methods to stimulate profit for the whole year.

Here are a few things we need to note to keep our seasonal business thriving all year round:

Plan ahead: Kevin Fraley of Printworks talked to the Wells Fargo Business Insights Series about planning months, even years, in advance when it comes to business. Anticipation of the inflow of income during the season highs and the strategy to keep moving units in the slow seasons will ensure that the business stays active year round. Like the Boy Scouts, preparation in a seasonal business is the key to success.

Slash prices in the off season in a creative way: Offer a sale they can’t refuse, and make it interesting. Off season sales at unexpected times, like Christmas in July, when people are craving the chill and comfort of the holiday season, or Halloween costumes to celebrate an iconic horror movie’s redistribution in a digitally re-mastered version, are consistently popular and strike a happy image in the customer’s mind. Use popular television shows, movies or albums to tie in your stock, and hear the cash register ringing all year long

Manage your online reputation: These days, the easiest, fastest and cheapest way to market your company is to do it online. Create, manage and take care of your online reputation for an easy way to connect to the customer on a 24/7 basis. Create a fan page on Facebook and offer deals and steals on the page; connect with past and potential customers while on the site. Check online review sites and offer explanations to customer complaints on these review sites, as most of them give the merchant the option to do so.

Offer your business in a new light: Michael Jones of Chicago’s In Bloom Floral & Events knew his summer was going to be a hard one due to the seasonality of his flower shop, so he created another way of getting his customers inside his store during the off peak season. He opened up an art gallery in his store space, creating more interest in his other offerings by getting people inside to see his items. He drew them in using art, and showcased his flowers as well.

Ride the highs and the lows of your seasonal business by working the unexpected, and planning ahead. Creativity with a lot of planning will get you ahead, and thriving year round, all the whilekeeping your business in tune with the trends.

Isabella York has been in the business world her entire life.  Having seen business cycles ebb and flow, she knows a thing or two about developing strategies for changing demands, however her job with a purveyor of Artificial Christmas Trees and Christmas Trees has catapulted this skill set to a new level.

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